Frequently Asked Questions

What are you looking for?

Living at Canvas

All your utility bills – water, electric, gas, internet, gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay (besides any damage to the room or fines you incur).

You are welcome to have guests through the daytime, and an overnight guest for a reasonable amount of nights. You'll need to get permission from management for an extended period. They will need to provide a form of ID to check in through your resident portal, and you will be responsible for them throughout their stay. Please note, you will also need written consent from management if your overnight guest is under 18 years of age.

We have CCTV in and around each property, an electronic key entry system for the main entrance, common areas, each flat and bedroom. There is also staff on site 24 hours a day, 7 days a week.

In the UK, students are exempt from paying council tax – you won’t need to pay this, but if the council do mistakenly bill you, you will need to provide details to prove that you are in full time education.

If you bring your own TV, or want to watch or record programmes as they are shown live (including on mobile phones, tablets or computers), you will need to apply and pay for a TV License. This also includes TV's provided by Canvas.

If you’re having any problems with your room, a shared living space, or one of the communal areas, you have two options. You can log the issue using the resident portal, providing details so our maintenance team can get this sorted for you as soon as possible. Alternatively, you can come down to your reception and talk to a member of staff so we can log it on your behalf.

Unfortunately, you are not allowed to keep any pets in your room or any shared living spaces.

We want your university experience to be as positive as possible – if you are having any issues with flat mates, please let us know. We will do our best to help resolve any problems you might be having.

Each flat has its own lockable mailbox located in the lobby - your room keycard will also give you access to this. If any larger packages, or anything that requires a signature arrives for you, we’ll hold onto it and let you know via text or email so you can come and collect it. For security reasons, you will need to provide photo ID and give a signature to confirm collection. Post will not be given out to other residents on your behalf without written authorisation

We are more than happy to accommodate groups as well as individuals. Let us know who you’re planning to live with, and we’ll do our best to accommodate you in the same flat.

Two people can share some of the bigger studios at our properties, which will add an additional £100 per week to the rent. Please contact us directly if this is something you’d like to organise. Please note, both inhabitants need to be full time students, studying at least 20 hours per week.

If you're ready to pay your next instalment, or are catching up on an old payment, you can now make this via bank transfer. As we have a new owner, the bank details are different, so please use these new details instead:

THE HEIGHTS

GEPE Heights OpCo Limited
Rent Account
GBP
81438778
401160
GB11HBUK40116081438778
HBUKGB4B

THE OLD FIRE STATION

GEPE OFS OpCo Limited
Rent Account
GBP
51438816
401160
GB97HBUK40116051438816
HBUKGB4B

If you're having trouble making a payment, let the team know and we'll be happy to assist.

Our amazing site team are still around to assist with these requests - please can you visit Reception to report a repair or maintenance request, or email and call us (details below) and we’ll get right on it!

THE HEIGHTS

E: theheights@canvas-student.com
T: 0121 359 7382

THE OLD FIRE STATION

E: theoldfirestation@canvas-student.com
T: 0121 277 4261

The Parcel Tracker is still up and running, no changes here! Please use the same app and collect via Reception as usual.

The Canvas Resident app is a one-stop-shop for all your student living needs:

  • Housekeeping
  • Dry cleaning
  • Wellbeing support
  • Virtual Resident Experience Platform
  • Moving-in support
  • Moving-out support

Download via THE APP STORE or GOOGLE PLAY, or you can access everything at CANVAS-RESIDENT-APP.COM – just make sure to select your new Canvas location and room number.

Over the next few weeks, we’ll be switching over all signage from Roost to Canvas and this will be an update of posters, window visuals, and building signage. We hope this won’t disturb you as we make the changes and we’ll try and get in and out as quickly as possible!

We’ve created some new flyers and posters with this information included, but just in case – come and speak to the team at Reception who will be more than happy to help you rebook.

We’re still the same great team on site taking care of you and here for you whenever you need. We’ve updated our contact details - so please reach us here:

THE HEIGHTS

E: theheights@canvas-student.com
T: 0121 359 7382

THE OLD FIRE STATION

E: theoldfirestation@canvas-student.com
T: 0121 277 4261

Making a Booking

We need details for a guarantor for every lease, even if you intend to pay in 1 instalment. This is because they will take responsibility for any unpaid arrears or damage during your tenancy period. Your guarantor will need be someone who is not in full time education, or living in student housing.

Your guarantor can be anyone not currently in full time education. They do not need to be a UK resident either. Most residents use a parent, guardian or family member. However, please note you can NOT act as your own guarantor.

As a minimum age requirement, all Canvas residents need to have be or have turned 18 during their tenancy with us. This is due to the legally binding tenancy agreement that each resident is required to sign before arrival. We have no upper age limits on our accommodation, so long as the resident is in full time education for the duration of their stay.

Payments

If you pay in 1 instalment, your total amount payable will be 2% cheaper than if you chose to pay in 2 instalments. If you pay in 4 instalments, your total amount payable will be 2% more expensive than if you chose to pay in 2 instalments.

You can make a payment using a credit or debit card, either on the internet or over the phone. Please note, we do not accept American Express. You can also make a payment via bank transfer - please speak to the team for details.

If you’re experiencing problems booking online, or would prefer to speak to the Canvas Bookings team directly, don’t hesitate to give us a call. You can contact us on +44207 197 9673 between 9:00am-5:30pm GMT, Monday through Saturday. We have English and Chinese speaking advisors ready to answer any questions you have, as well as taking card payments over the phone.

Moving In

All rooms come with a bed, desk and chair. Extras such as kettles, toasters and lamps are not provided.

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